CareWell Information

A patient will normally be referred by their doctor or specialist after or instead of acute hospitalisation. The doctor must complete the required Patient referral form. The case manager at the facility will request authorisation from your medical aid for the admission and if approved the case manager will arrange for the patient to be admitted. In the case of private (non-medical aid) patients a quote will be supplied with an estimate which must be paid in advance before admission.

You can download the Pre-admission form by clicking here

  • Your identification document or passport
  • Your medical aid membership card or letter from insurance
  • Patient referral form by your doctor
  • X-rays, if applicable
  • Chronic medication, if applicable
  • Physical aids e.g. hearing aids, walking frame etc.
  • Sleepwear, dressing gown and slippers
  • Toiletries
  • Comfortable clothing and shoes for therapy session
  • Magazines and Books

Each semiprivate room provides a single cupboard and a bedside locker, and each private room provides a double cupboard and bedside clocker in which personal items can be stored. Please do not bring valuable items as we do not accept any responsibility for lost property.

All hospital meals are provided in accordance with a patient’s health requirements and meals are determined in conjunction with a certified dietician. Special meal requests made before admission will be catered to if possible but will attract a surcharge.

Carewell’s facilities only have private and semi-private rooms. Private rooms are normally reserved for long term rehabilitation patients but if available these rooms will be allocated on a first come first served basis. Rooms are equipped with televisions with a limited DSTV bouquet and air-conditioning. Each room has its own bathroom with shower. Enquire during admission about availability of WiFi.

Carewell encourages visits from family and friends as it is an important part of the recovery process and we makes every effort to accommodate visitors. Visiting hours are 10:00 to 11:00, 15:00 to 16:00 and 18:00 to 19:00 (May - Aug) 19:00 to 20:00 (Sep – Apr), but there may be times when visitors cannot be accommodated. Please enquire at the nurses’ station to confirm if a patient can receive visitors. Visitors may be asked to leave the bedside when procedures are carried out in the unit; we appreciate your understanding in this regard.
We ask that visitors respect other patients in the room and restrict the number of individuals visiting.
We ask that you put your mobile on silent while on hospital premises, keep volume to a minimum and that any accompanying children are well supervised.
No firearms or dangerous weapons are allowed to be brought into the hospital.

Once admitted the patient will be assessed by the relevant member of the multi-disciplinary team who will design a treatment plan with set goals that would have the most benefit for the patient.
Family plays a big role in the patient’s rehabilitation especially after discharge and as such is informed of the course of treatment, estimated recovery time and progress via regular family meetings.

The multi-disciplinary team consists of the referring doctor, nursing staff at the facility, physio therapists, occupational therapists, social workers, dietitians, speech therapists and any person that is necessary to achieve the set goals in the treatment plan. Daily nursing and regular therapy according to the treatment plan will take place during the patients stay at Carewell. Weekly progress reports will be compiled by the team for updates to the medical aid and a simplified report will be provided to the family.

In preparation for discharge a patient will be informed of possible complication to be cognisant of, follow-up appointments that is needed and medication to be taken.
With rehabilitation patients the social worker and occupational therapist will do a home visit to establish if any modification is necessary or equipment required for the patient to be able to complete activities of daily living. Recommendations in this regard will be made to the patient as well as the possibility of continued home-based care if necessary.

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